FAQ — Custom Mug Printing (Inside, Outside, Bottom & Handle)
Here are the most common questions about custom printed mugs — including inside printing, durability, shipping, and custom designs.
All mugs are kiln-fired into the porcelain for permanent, dishwasher-safe results — with no minimums.
What’s your return policy?
Because every mug is custom-made and kiln-fired permanently into the porcelain, we do not offer returns.
However, we review every order before production to ensure your design, layout, and print areas are correct.
Our printing is designed for long-term durability and will not fade or peel under normal use.
How do you package and ship?
We ship across Canada, the USA, and internationally. Most shipments go by UPS, and for PO boxes we use Post/Mail where required.
All orders are carefully packaged and double-boxed. For overseas shipments, we may reinforce with thicker materials or crating when needed to ensure your printed mugs and dishware arrive safely.
We ship primarily with UPS and double-box for protection
Do you have customer service?
Yes — we have a Sales Office and Art Department ready to help.
Call us at 1 855 410 8797 ext 1 or 416 410 8797 ext 1, or text us at
4164108797.
Do you ship internationally or to P.O. boxes?
Yes, we ship worldwide. Most orders go by UPS, and PO box deliveries are handled by Post/Mail when needed.
For international shipments, additional packaging or crating may be required depending on the order.
More Questions About Custom Mug Printing
Do you print full color?
Yes — we print full-color, high-resolution images, similar to photographic quality. This is not limited spot-color printing.
Do you have a minimum order?
No — we print one mug or thousands. Whether you need a single custom gift or a large production run, we can handle both.
Many customers start with just one to test their design before ordering more.
Do you drop ship?
In most cases, customers prefer to receive their order and distribute it themselves.
However, drop shipping may be available under special arrangements.
Is your printing dishwasher and microwave safe?
Yes — our printing is kiln-fired into the porcelain and is dishwasher and microwave safe, including commercial dishwashers.
The only exception is items with gold or platinum finishes, which should not be placed in dishwashers or microwaves due to the metallic elements.
Do you print on different types of mugs?
Yes — we print on a wide variety of mugs and styles. You can view available options here:
View Available Mug Styles.
Where can you print on a mug?
We print on the outside wrap, handle, underside of the handle, outside bottom, inside bottom, and inside wall — allowing for full-surface customization.
What is your turnaround time?
Turnaround times vary depending on order size and time of year.
Smaller orders can be completed in about 2 weeks, while larger orders may take several weeks.
Rush and super-rush options are available for faster production.
Do you print only mugs?
No — we specialize in porcelain and ceramic printing, including tiles, plates, platters, bowls, and more.
Visit:
PicturedTile.com,
PhotoPlates.net,
or ParisGroup.ca to explore more.
More FAQ or something we didn't tell ya?
That completes are FAQ - on printing in mugs section but we just want to say that if something is not covered here, and you have more questions, just chat with the chat box on the lower right of your page or email or call us/text us.
Toll Free 1 855 410 8797 ext. 1 or Call Direct or Text 416 410 8797 or Contact Us Print IN Mugs
Our Various Printed Mug Areas
RHH - Right Hand Hold (for right handed people)
LHH - Left Hand Hold (for those "lefties" out there)
and all the inside mug printing places, bottoms of mugs printed and handles too.
Watch the short video that explains where these mug printing locations are.
