Here are some of the "Big" questions. FAQ - on printing in mugs that we get - take a look....
What’s your return policy?
We have no return policy because our work for you is custom made and our print is permanent (we can't un-do anything) and so we rather you NOT buy from us if you are nervous about that. We do have a guarantee that our images on your mugs or other porcelain doesn't fade and is not scratched off. The printed mug will only wear like all mugs do, over time. (and that is usually a long time) Nobody has the durability in their printed mug or photo dishware like we do.
How do you package and how do you generally ship?
Yes, we’ll ship your package anywhere and mostly by UPS and if it has to go to a PO box then by Post/Mail on approved customers.
Since we ship all over the world, we double box the shipments and for over-seas often put thicker cardboard or thin plywood to further reinforce the package. So your print inside mugs and dishware they are kept safe.
Do you have customer service?
Of course! We have a Sales Office and Art Department for all your questions, call us now 1 855 410 8797 ext 1 or 416 410 8797 ext 1. or text us with your cell phone 4164108797
Do you ship oversees and to P.O. boxes?
Yes, we’ll ship your package anywhere and mostly by UPS and if it has to go to a PO box then by Post/Mail on approved customers. Note when we do ship overseas (outside North America) we often have to make a wooden crate (there is a cost for that, depending on size) and then we ship.
More FAQ - on printing in mugs questions....
Do you print full color/colour?
Yes! Not like screen printers that only print 4 color print or "spot color" we print ALL the colors/colours full color digital printing. Just like a photograph. And high resolution too!
Do you have a minimum order?
No! We print one mug or thousands. Want a mug for a friend? Or have a business and want a thousand mugs but need a prototype first, we do it! No minimum order.
Darlene ordered one or just a few here. No minimum order
Do you drop ship?
Only a little, we rather you purchase what you need from us and ship to your customers direct. Saying all that under special arrangements we have drop-shipped but its not often.
Is your print dishwasher and microwave safe?
Absolutely! Even commercial dishwasher safe, like restaurants have and we sell printed dishware and mugs to catering companies, hotels and restaurants. The only thing we tell you NOT to do, is if you have us print on gold or platinum mugs or cups and saucers or dishware, because they are NOT to be used in dishwashers because you will wash away all your gold or platinum down the drain. Not to use the metallic in your microwave either, it can cause trouble or shorting. Saying all that its NOT our print that is a concern but the gold banding is for sure.
Do you print on various mugs or only one type like other mug printers do?
We print on many mugs and we print all over them, here are some of them https://printinmugs.com/list-of-available-mugs/ We have more mugs you can look at if you want to purchase in larger or volume orders. But for a few mugs the list here works fine.
What places do you print on a mug?
Usually the outside whether we can "wrap" the image or not, also the handle and often the under-side of the handle. As well as the outside bottom and INside bottom (most expensive print area) and then the INside wall we print on as well. Printing and placing text and photo's inside mugs and inside cups and saucers too.
What is your turn-around time?
This fluctuates throughout the year. Average is 4 weeks and we have seen it go up to 6 weeks, especially the 3 months up to Christmas. For a few mugs like 1 or a few usually 2 weeks, larger orders many weeks. We have a rush service as well and its faster, but its 30% additional cost. And we have added a "super-rush" order which is 45% premium but even faster. Rush and Super Rush orders you pay more because you have our staff working late Friday or the weekend
Do you print only mugs or on other things too?
We are "Porcelain & Ceramic" Printers, meaning we print on all kinds, really most kinds of white porcelain or ceramic with a glaze. For example tiles both wall and floor and outdoor www.PicturedTile.com is our site, and dishware like plates, platters and printed bowls www.PhotoPlates.net these are our main ones but also swimming pool tiles and memorial tiles and dog bowls see the rest through our corporate site www.ParisGroup.ca and you can link to everything else.
More FAQ or something we didn't tell ya?
That completes are FAQ - on printing in mugs section but we just want to say that if something is not covered here, and you have more questions, just chat with the chat box on the lower right of your page or email or call us/text us.
Toll Free 1 855 410 8797 ext. 1 or Call Direct or Text 416 410 8797 or Contact Us Print IN Mugs
Our Various Printed Mug Areas
RHH - Right Hand Hold (for right handed people)
LHH - Left Hand Hold (for those "lefties" out there)
and all the inside mug printing places, bottoms of mugs printed and handles too.
Watch the short video that explains where these mug printing locations are.